Communicating with Kindness: How the Right Words Can Bolster Your Advocacy
For nearly seven decades, Dr. Phyllis Mindell (TheWordGrandma) has been providing expertise in reading, writing, speaking, and all things communication to people around the world. In the interview, we discuss Phyllis’ new book, Words: Connect, Clarify, and Lead, and how residents and families can use their authentic voices to bolster their advocacy. We also chat about Phyllis’ experience going in and out of hospice, misconceptions about elderly and infirm, and the art of dying well.
Interview recorded November 15, 2021 and edited for clarity.