Note: The following is a replay of an episode from April 2020 (recorded February 2020), featuring Gloria Murray, ombudsman program director for the Hudson Valley in New York state. We’re posting this episode ahead of a special online ombudsman town hall on Thursday, June 17. Register for the program at Submit a question beforehand for a chance to win a gift card:

Gloria Murray, ombudsman program director with LTCCC, talks about the role of ombudsmen as mediators and advocates for long-term care residents. Murray also discusses the challenges facing ombudsman programs and chats about her career journey from nursing, to sales, to her current position as Hudson Valley’s ombudsman program director.

Background reading and references:

Host: Eric Goldwein
Music: Liturgy of the Street by Shane Ivers –

Note: Hudson Valley’s ombudsman program is hosted by LTCCC.

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