LTCCC’s Executive Director Richard Mollot on the difference between practical vs. practicable well-being, ombudsmen vs. surveyors, the letters (A through L) in the nursing home scope and surveyor grid, and harm vs. no-harm.
Interview recorded February 10, 2023 and edited for clarity.
Background reading and references:
- Federal regulations state that nursing homes “must provide services to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident.”
- Check out LTCCC’s fact sheets, including:
- Learn more about LTCCC’s ombudsman programs
- Scope and Severity Grid
- LTCCC’s Elder Justice No Harm Newsletters
- Nursing home citation data
- LTCCC Report, “Broken Promises: An Assessment of Nursing Home Oversight“
- Richard’s recommendation: The Great British Baking Show: The Professionals
Host: Eric Goldwein
Production Assistant: Stefan Foster
Music: Liturgy of the Street by Shane Ivers – https://www.silvermansound.com
This is the work of the LTCCC. It does not necessarily reflect the views of the Department of Health, nor has the Department verified the accuracy of its content.

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