The Nursing Home Complaint System: Does It Work?
Analyses, by location, of the complaint system in New York State. DOWNLOAD Part 1 DOWNLOAD Part 2 DOWNLOAD Part 3
Consumers’ Guide to Nursing Home Care: The Use of Restraints
Consumers' Guide to Nursing Home Care: The Use of Restraints. A brochure for nursing home residents and their families; written a number of years ago, but still relevant. It explains when restraints can and cannot [...]
Measuring the Quality of Resident-Staff Interactions
Measuring the Quality of Resident-Staff Interactions. This is a questionnaire, developed under a New York State Department of Health grant, to use with nursing home residents to measure the quality of resident-staff interactions.