The LTC Ombudsman Program (LTCOP) is an advocate and resource for individuals who reside in long-term care facilities such as nursing homes, assisted living, adult care facilities, and family type homes. They also provide support to families so that they have a better understanding of residents’ rights and care standards and are able to make their voices heard on behalf of their residents.

The LTCOP advocates for residents at both the individual and systems levels by:

  • Receiving, investigating, and resolving complaints made by or on behalf of residents;
  • Promoting the development of resident and family councils; and
  • Informing governmental agencies, providers, and the general public about issues and concerns.

Ombudsmen respond to a variety of concerns about long-term care including: Quality of care; Abuse and neglect; Rights violations;Lost and stolen belongings;Dietary concerns;and Discharge, eviction, or termination of services.

LTCCC is proud to host two local LTCOPs in New York, the Hudson Valley LTCOP (covering Columbia, Dutchess, Greene, Orange, Sullivan, and Ulster counties) and the Tri-County LTCOP (covering Westchester, Rockland, and Putnam Counties).

To find out about  LTCOP services in other NY State counties, please visit https://aging.ny.gov/locationsearch/ombudsmen.

To find out about LTCOP services in other states, please visit https://theconsumervoice.org/get_help.