This two-part episode examines the evolving role of long term care ombudsmen during the COVID-19 pandemic. In part one, Pamela Mickens, Staff Long-Term Care Ombudsman with the Senior Source in Texas, discusses how ombudsmen serve as a conduit for residents and families. In part two (22:00), Texas State Long-Term Care Ombudsman Patty Ducayet chats about the weekly Facebook Live program and leveraging technology to connect with families and ombudsmen.

Background reading and references:

Host: Eric Goldwein
Music: Liturgy of the Street by Shane Ivers – https://www.silvermansound.com

How Ombudsmen Are a Conduit for Nursing Home Residents
Podcast

 
 
00:00 / 41:45
 
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