This two-part episode examines the evolving role of long term care ombudsmen during the COVID-19 pandemic. In part one, Pamela Mickens, Staff Long-Term Care Ombudsman with the Senior Source in Texas, discusses how ombudsmen serve as a conduit for residents and families. In part two (22:00), Texas State Long-Term Care Ombudsman Patty Ducayet chats about the weekly Facebook Live program and leveraging technology to connect with families and ombudsmen.
Background reading and references:
Host: Eric Goldwein
Music: Liturgy of the Street by Shane Ivers – https://www.silvermansound.com